Resetting your password or locked account

What if my account is locked?
If you enter your password incorrectly 3 times in a row on our Mobile or Web Apps, your account will be locked, and you will be unable to login. This helps ...
Tue, 4 Aug, 2020 at 12:21 PM
How do I reset my lost login details?
If you have previously registered on either this or a previous version of the app, you can follow the steps below to reset your password and security questi...
Tue, 18 Aug, 2020 at 9:59 AM
I get an error message when I try to reset my password
When trying to reset your password, in a small number of cases you may find you get the following error: If this happens to you, sorry - the proble...
Wed, 22 Jul, 2020 at 5:38 PM