Getting up and running
The amount of time we need sometimes varies, but we aim to let you know of the outcome within 5-7 working days. You can help us to ensure a speedy outcome b...
Mon, 14 Oct, 2019 at 2:38 PM
Once we have let you know that your application is successful, we will ask you to complete a loan agreement. Once this is complete, you will receive: A we...
Mon, 14 Oct, 2019 at 2:39 PM
Things can sometimes be a little delayed, so please allow up to 14 days after you receive your welcome email. If you still haven't received your card a...
Mon, 14 Oct, 2019 at 2:40 PM
When you receive your new card, you will need to 'activate' it. You'll need to do this before contactless or online payments will work. Act...
Mon, 14 Oct, 2019 at 2:41 PM
Before you can use your card for contactless, you'll need to use it for a Chip & PIN transaction first. See the instructions on activating your car...
Mon, 14 Oct, 2019 at 2:42 PM