Getting up and running

I’ve submitted my application – how long until I hear if I’ve been approved?
The amount of time we need sometimes varies, but we aim to let you know of the outcome within 5-7 working days. You can help us to ensure a speedy outcome b...
Mon, 14 Oct, 2019 at 2:38 PM
How long until my Commodo card arrives?
Once we have let you know that your application is successful, we will ask you to complete a loan agreement. Once this is complete, you will receive: A we...
Mon, 14 Oct, 2019 at 2:39 PM
I'm still waiting to receive my card
Things can sometimes be a little delayed, so please allow up to 14 days after you receive your welcome email. If you still haven't received your card a...
Mon, 14 Oct, 2019 at 2:40 PM
How does activation work?
When you receive your new card, you will need to 'activate' it. You'll need to do this before contactless or online payments will work.  Act...
Mon, 14 Oct, 2019 at 2:41 PM
I’ve received my card but the contactless doesn’t work
Before you can use your card for contactless, you'll need to use it for a Chip & PIN transaction first. See the instructions on activating your car...
Mon, 14 Oct, 2019 at 2:42 PM