This can happen for a number of reasons:

  • If you’ve used our text facility in the past, the most likely thing is that your mobile number has changed recently. If it has, it may be that we don’t recognise your new number and our records need updating. Unfortunately, you’ll need to call us on 020 3773 1751.

  • The other thing that sometimes goes wrong is if you haven’t put a space between ‘REV’ and the amount you’re requesting.  This will mean our system can’t read your message.

  • Finally, if this is the first time you’ve tried to use this service, it may be that you’re not set up for it yet, or that something has gone wrong with registering you. If you’re able to visit your nearest branch, our team will be able to sort this out for you.