A common way for criminals to get access to your account is through a scam called 'phishing'.

Phishing involves tricking you into entering your login details on a fake version of our Web App. Often, the fake website will look very close to the real thing, with similar logos, colours and layout, and sometimes a similar web address too.

Scammers rely on people accidentally logging in to these fake websites using their real login details. They can use the log in details you entered to gain access to your account, and potentially to steal your money.

How can I avoid this scam?

  • To get to our Web App, type online.creditunion.co.uk directly into your internet address bar. Or, if that's hard to remember, go to our main website creditunion.co.uk, and click 'digital banking' in the top right of your screen.

  • We will never email you or send a text with a link asking you to log in to online banking. If you do receive a text or email asking you to do this, you should assume that it is a fake, and avoid clicking the link.

  • If you think that you are on the login screen of our Web App, but want to be sure, follow the steps below to check that the page you are looking at is the is the real thing.

  • If you have accidentally entered your log in details on a fake website, or have any other reason to think someone else might have your details, let us know immediately on 020 3773 1751, so we can secure your account.

How to check that you are on a real London Mutual website

From August 2020, all London Mutual web addresses will end in .creditunion.co.uk. You can also check the security certificate is valid using the following details:

Click the padlock icon on the right of your internet browser's address bar:

A pop up box will display, providing details of the security certificate. 

If the certificate says it has been issued to 'London Mutual Credit Union Limited [GB]', you can be confident that the website is legitimate and that it is ok to go ahead.