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020 3773 1751
Before you begin
Differences between the mobile and web apps
What can I do with digital banking?
Who can use digital banking?
Registering and logging in
Registering for digital banking for the first time
Where can I find my login details?
How to log in to our digital apps
Downloading and installing the mobile app
How can I use Touch or Face ID with the mobile app?
See all 6 articles
Upgrading from previous versions
Upgrading from previous versions of our apps
Which version of the mobile app do I have on my phone?
Resetting your password or locked account
What if my account is locked?
How do I reset my lost login details?
I get an error message when I try to reset my password
Staying safe online
How do I know that I am on the genuine London Mutual website?
Choosing a strong password
What to do if your phone is stolen
I’ve tried texting REV to 60060 and it's not working
Get a reminder of your Member Number via SMS
The SMS message I was expecting hasn't arrived yet
Getting your balance via SMS
Requesting funds via Salaryflex SMS
Using the digital banking apps
Making a payment to someone new
Downloading copies of Annual Statements