Support Portal

Before you begin 3

• Differences between the mobile and web apps
• What can I do with digital banking?
• Who can use digital banking?

Registering and logging in 5

• Registering for digital banking for the first time
• Where can I find my login details?
• How to log in to our digital apps
• Downloading and installing the mobile app
• How can I use Touch or Face ID with the mobile app?

Upgrading from previous versions 2

• Upgrading from previous versions of our apps
• Which version of the mobile app do I have on my phone?

Resetting your password or locked account 3

• What if my account is locked?
• How do I reset my lost login details?
• I get an error message when I try to reset my password

Staying safe online 3

• How do I know that I am on the genuine London Mutual website?
• Choosing a strong password
• What to do if your phone is stolen

SMS Services 5

• I’ve tried texting REV to 60060 and it's not working
• Get a reminder of your Member Number via SMS
• The SMS message I was expecting hasn't arrived yet
• Getting your balance via SMS
• Requesting funds via Salaryflex SMS