Support Portal

Becoming a member 2

• Who can become a member?
• What are the benefits of becoming a credit union member?

Managing my account 4

• Where can I find my membership number?
• What is my Membership Account?
• How can I pay into my Membership Account?
• How can I withdraw money from my Membership Account?

Before you begin 3

• Differences between the mobile and web apps
• What can I do with digital banking?
• Who can use digital banking?

Registering and logging in 6

• Registering for digital banking for the first time
• Where can I find my login details?
• How to log in to our digital apps
• Downloading and installing the mobile app
• How can I use Touch or Face ID with the mobile app?

See all 6 articles

Upgrading from previous versions 2

• Upgrading from previous versions of our apps
• Which version of the mobile app do I have on my phone?

Resetting your password or locked account 3

• What if my account is locked?
• How do I reset my lost login details?
• I get an error message when I try to reset my password

Staying safe online 3

• How do I know that I am on the genuine London Mutual website?
• Choosing a strong password
• What to do if your phone is stolen

SMS Services 5

• I’ve tried texting REV to 60060 and it's not working
• Get a reminder of your Member Number via SMS
• The SMS message I was expecting hasn't arrived yet
• Getting your balance via SMS
• Requesting funds via Salaryflex SMS

Using the digital banking apps 2

• Making a payment to someone new
• Downloading copies of Annual Statements

Before you apply 9

• Who can apply for a loan?
• Will applying for a loan affect my credit score?
• I already have a loan with you. Can I re-apply?
• How much can I apply for?
• Is my application likely to be approved?

See all 9 articles

Repaying my loan 4

• Repaying via direct debit
• Repaying your loan using a debit card
• Repaying via salary deduction
• What happens if I'm struggling to repay?

Consolidation Loans 5

• Can I apply for a loan to consolidate my debts?
• Am I likely to be approved for a consolidation loan?
• Is a consolidation loan the best option if I'm struggling with debt?
• Will I save money with a consolidation loan?
• If I'm approved for a consolidation loan, will you pay everything off for me?

Applying for a Loan 2

• How do I apply for a loan?
• What documents do I need to provide as part of my application?

Salaryflex 4

• What is Salaryflex?
• Who is eligible for Salaryflex?
• Am I likely to be approved for a Salaryflex account?
• Will applying for Salaryflex affect my credit score?

About saving 3

• Are my savings secure?
• Do you still offer an ISA?
• Will I receive any interest?

Ways to save 1

• Setting up a direct debit

Setting it up 3

• What is salary deduction?
• How do I set up salary deduction?
• What are the advantages of salary deduction?

Managing my deduction 1

• How can I change my deduction amount?

Overview 5

• What is Commodo?
• Is Commodo a credit card?
• What does the 'Commodo' name mean?
• How did you select people to take part in the trial of the Commodo card?
• Terms & Conditions

Launch & Roll-out 2

• How can I get the Commodo card?
• Who is eligible to apply for a Commodo card?

Applying for the card 3

• I have received an invite to apply for the Commodo card. Does this mean you are likely to accept me?
• What criteria will you use to decide my application?
• Will applying for a Commodo card affect my credit score?

Getting up and running 5

• I’ve submitted my application – how long until I hear if I’ve been approved?
• How long until my Commodo card arrives?
• I'm still waiting to receive my card
• How does activation work?
• I’ve received my card but the contactless doesn’t work

Using the card 6

• What happens if I get the card and don’t use it?
• How does the gambling block work?
• I've lost my card or someone has stolen it
• Can I use my card for ATM withdrawals?
• Will my Commodo card work abroad?

See all 6 articles

Making repayments 3

• How much does it cost?
• How does salary deduction work?
• What happens if I end up paying in more than I'm spending?

About Credit Unions 3

• What is a credit union?
• How are credit unions different from banks?
• How are credit unions ethical?

About London Mutual Credit Union 1

• When was London Mutual founded?

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