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Becoming a member
Who can become a member?
What are the benefits of becoming a credit union member?
Managing my account
Where can I find my membership number?
What is my Membership Account?
How can I pay into my Membership Account?
How can I withdraw money from my Membership Account?
Before you begin
Differences between the mobile and web apps
What can I do with digital banking?
Who can use digital banking?
Registering and logging in
Registering for digital banking for the first time
Where can I find my login details?
How to log in to our digital apps
Downloading and installing the mobile app
How can I use Touch or Face ID with the mobile app?
See all 6 articles
Upgrading from previous versions
Upgrading from previous versions of our apps
Which version of the mobile app do I have on my phone?
Resetting your password or locked account
What if my account is locked?
How do I reset my lost login details?
I get an error message when I try to reset my password
Staying safe online
How do I know that I am on the genuine London Mutual website?
Choosing a strong password
What to do if your phone is stolen
I’ve tried texting REV to 60060 and it's not working
Get a reminder of your Member Number via SMS
The SMS message I was expecting hasn't arrived yet
Getting your balance via SMS
Requesting funds via Salaryflex SMS
Loans & Overdrafts
Before you apply
Who can apply for a loan?
Will applying for a loan affect my credit score?
I already have a loan with you. Can I re-apply?
How much can I apply for?
Is my application likely to be approved?
See all 9 articles
Repaying my loan
Repaying via direct debit
Repaying your loan using a debit card
Repaying via salary deduction
What happens if I'm struggling to repay?
Can I apply for a loan to consolidate my debts?
Am I likely to be approved for a consolidation loan?
Is a consolidation loan the best option if I'm struggling with debt?
Will I save money with a consolidation loan?
If I'm approved for a consolidation loan, will you pay everything off for me?
Applying for a Loan
How do I apply for a loan?
What documents do I need to provide as part of my application?
What is Salaryflex?
Who is eligible for Salaryflex?
Am I likely to be approved for a Salaryflex account?
Will applying for Salaryflex affect my credit score?
Saving with us
Are my savings secure?
Do you still offer an ISA?
Will I receive any interest?
Ways to save
Setting up a direct debit
Setting it up
What is salary deduction?
How do I set up salary deduction?
What are the advantages of salary deduction?
Managing my deduction
How can I change my deduction amount?
What is Commodo?
Is Commodo a credit card?
What does the 'Commodo' name mean?
How did you select people to take part in the trial of the Commodo card?
Terms & Conditions
Launch & Roll-out
How can I get the Commodo card?
Who is eligible to apply for a Commodo card?
Applying for the card
I have received an invite to apply for the Commodo card. Does this mean you are likely to accept me?
What criteria will you use to decide my application?
Will applying for a Commodo card affect my credit score?
Getting up and running
I’ve submitted my application – how long until I hear if I’ve been approved?
How long until my Commodo card arrives?
I'm still waiting to receive my card
How does activation work?
I’ve received my card but the contactless doesn’t work
Using the card
What happens if I get the card and don’t use it?
How does the gambling block work?
I've lost my card or someone has stolen it
Can I use my card for ATM withdrawals?
Will my Commodo card work abroad?
See all 6 articles
How much does it cost?
How does salary deduction work?
What happens if I end up paying in more than I'm spending?
About Credit Unions
What is a credit union?
How are credit unions different from banks?
How are credit unions ethical?
About London Mutual Credit Union
When was London Mutual founded?