How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
020 3773 1751
Becoming a member
Who can become a member?
What are the benefits of becoming a credit union member?
Managing my account
Where can I find my membership number?
What is my Membership Account?
How can I pay into my Membership Account?
How can I withdraw money from my Membership Account?
Applying for a loan
Who can apply for a loan?
How do I apply for a loan?
I already have a loan with you. Can I re-apply?
How much can I apply for?
Repaying my loan
Repaying via direct debit
Repaying your loan using a debit card
Repaying via salary deduction
What happens if I'm struggling to repay?
Can I apply for a loan to consolidate my debts?
Am I likely to be approved for a consolidation loan?
Is a consolidation loan the best option if I'm struggling with debt?
Will I save money with a consolidation loan?
If I'm approved for a consolidation loan, will you pay everything off for me?
Will applying for a loan affect my credit score?
Is my application likely to be approved?
Does a bad credit score mean my application won't be approved?
Will my credit score be harmed if I apply and am not approved?
If I am approved, will it improve my credit score?
Online, SMS & Mobile banking
Registering and logging in
How to register for online banking
Logging in for the first time
Recovering a lost password
Staying safe online
How do I know that I am on the genuine London Mutual website?
I’ve tried texting REV to 60060 and it's not working
Saving with us
Are my savings secure?
Do you still offer an ISA?
Will I receive any interest?
Ways to save
Setting up a direct debit
Setting it up
What is salary deduction?
How do I set up salary deduction?
What are the advantages of salary deduction?
Managing my deduction
How can I change my deduction amount?
What is Commodo?
Is Commodo a credit card?
What does the 'Commodo' name mean?
How did you select people to take part in the trial of the Commodo card?
Terms & Conditions
Launch & Roll-out
How can I get the Commodo card?
Who is eligible to apply for a Commodo card?
Applying for the card
I have received an invite to apply for the Commodo card. Does this mean you are likely to accept me?
What criteria will you use to decide my application?
Will applying for a Commodo card affect my credit score?
Getting up and running
I’ve submitted my application – how long until I hear if I’ve been approved?
How long until my Commodo card arrives?
I'm still waiting to receive my card
How does activation work?
I’ve received my card but the contactless doesn’t work
Using the card
What happens if I get the card and don’t use it?
How does the gambling block work?
I've lost my card or someone has stolen it
Can I use my card for ATM withdrawals?
Will my Commodo card work abroad?
See all 6 articles
How much does it cost?
How does salary deduction work?
What happens if I end up paying in more than I'm spending?
About Credit Unions
What is a credit union?
How are credit unions different from banks?
How are credit unions ethical?
About London Mutual Credit Union
When was London Mutual founded?